Privacy Policy

Last updated: 2025-01-01

Wylkotrix ("we", "us", or "our") operates in Australia and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what information we collect, how we use and disclose it, and how you may access or correct your information.

1. Information we collect

We collect information you provide directly, including your name, email, phone number, team size, scheduling preferences, and messages sent via our forms or email. We may also collect operational data generated during experiences such as check-in times, safety acknowledgements, and incident reports. When you visit our site, we may collect device, browser, and usage data (for example, pages viewed, approximate location, and time on page) through cookies or similar technologies.

2. Purpose of collection

We use personal information to administer bookings, deliver experiences, maintain safety communications, respond to enquiries, provide customer support, improve our services, and send transactional or safety-related notifications. With your consent, we may send marketing updates about new routes, schedules, or special sessions. You may opt out of marketing at any time.

3. Legal bases

Our processing is generally based on your consent, the performance of a contract (fulfilling bookings and providing services), compliance with legal obligations (incident logs, safety records), and our legitimate interests (service improvement, fraud prevention, and security).

4. Disclosure to third parties

We may share information with service providers who assist with communications, payment processing, logistics, or safety operations. These providers are engaged under agreements that require confidentiality and appropriate safeguards. Where required by law or to protect life, health, or property, we may disclose information to authorities or emergency responders.

5. Overseas disclosures

Some service providers may be located outside Australia. When we transfer information overseas, we take reasonable steps to ensure comparable privacy protections are in place.

6. Data retention

We retain personal information for as long as necessary to provide services and comply with legal requirements. Incident and safety records may be retained for longer periods consistent with regulatory expectations.

7. Your rights

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will respond within a reasonable period and may require verification of identity.

8. Cookies and analytics

We use cookies to enable core site functions, remember preferences, and understand aggregate usage. You can control cookies through your browser settings, though essential features may not function without them.

9. Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. Despite safeguards, no method of transmission or storage is fully secure, and residual risks remain.

10. Third-party links

Our site may reference internal pages such as the legal section at Legal information. We do not include external advertising links within our menu or footer.

11. Children

Our services are intended for participants who meet the age and suitability criteria defined in our operational guidelines. Where required, guardian consent will be obtained.

12. Contact us

For privacy enquiries or complaints, contact our Privacy Officer at wylkotrix.info@outlook.com or by mail: Wylkotrix, 47 Walker Street, North Sydney NSW 2060. You may also contact us by phone at + (61) 42 978-56-43. We aim to respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised date. Your continued use of our services after changes indicates acceptance of the updated policy.