Legal information — Wylkotrix
Welcome to Wylkotrix. These legal terms set out your rights and obligations when participating in our immersive urban gaming experiences across Australia. Read them carefully prior to booking.
- Operator: Wylkotrix (ABN 89 765 432 109)
- Address: 47 Walker Street, North Sydney NSW 2060
- Contact: + (61) 42 978-56-43 • Contact page
This page summarises key policies: Terms of Service, Safety & Waiver, Cancellation & Refund, Data & Privacy, and Consumer guarantees under Australian law.
Thrill and tension await
Participate responsibly — know the rules and safety requirements.
Terms of Service — essential points
By booking or participating you accept these terms. Key points highlighted below; the full terms are available on request.
Australian Consumer Law — your rights
Nothing in our terms seeks to limit your ACL rights. If a service is not provided with due care and skill, or description is misleading, you may be entitled to remedies including repair, replacement, or refund.
How to raise a claim: Contact us via Contacts with booking details; we will respond promptly and aim for a fair resolution.
| Issue | ACL remedy |
|---|---|
| Service not provided with due care | Repair, repeat the service or refund depending on circumstance |
| Misleading description | Compensation or re-performance |
Safety & Waiver
Safety is our priority. All participants must follow facilitator instructions and site rules. Some experiences require a signed waiver prior to participation. The waiver explains risks and participant responsibilities.
Important: Participants must disclose any medical condition which may affect their safe participation. If in doubt, seek medical advice before booking.
- Follow all staff instructions.
- Wear suitable clothing and footwear.
- Comply with site-specific COVID-19 or public health notices.
Cancellation & Refund policy
Bookings may be cancelled or rescheduled under the following general terms:
- Free reschedule if advised at least 72 hours before the start time (subject to availability).
- Partial refund or credit may apply for cancellations within 72 hours depending on circumstances.
- Where we cancel an event, you will be offered reschedule or full refund.
Specific event conditions may vary; check the booking terms displayed at purchase. For disputes, contact our team to seek resolution.
Data & Privacy — summary
We collect minimal personal information to manage bookings and ensure safety. Our practices are described in full in the Privacy Policy, including how we store and share data and your rights under the Privacy Act 1988 and APPs.
If you wish to request access to or correction of personal information, or to make a privacy complaint, contact us via Contacts.
Privacy Officer
privacy@wylkotrix.infoNotices & legal contact
Service notices, legal notices, or requests under consumer or privacy law should be sent to:
Wylkotrix47 Walker Street, North Sydney NSW 2060
Email: wylkotrix.info@gmail.com
Phone: + (61) 42 978-56-43
This legal page is governed by the laws of New South Wales, Australia. Where required, Australian Consumer Law provisions apply and override any conflicting clause to the extent of inconsistency.
Frequently asked legal questions
Do you provide refunds for weather interruptions?
Where weather or safety forces cancellation, we offer reschedule or refund. Each case is handled according to the event terms.
Can I bring a camera?
Personal photography may be restricted during some missions. Staff will advise on acceptable use to protect privacy and game integrity.
For anything not covered above, please see Contacts or review the full terms available on request.